A Brief History of Quality (07:07 Min)


Quality Definition& diff btw service & product (06:33 Min)


Quality Gurus & their contribution to Quality (05:26 Min)


Enterprise – wide view (10:46 Min)


Leadership (07:25 Min)


6sigma Roles & Responsibilities (04:07 Min)


Team Formation (07:55 Min)


Team Facilitation (10:58 Min)


Team Dynamics (04:53 Min)


Time Management for Teams (03:49 Min)


Team Decision Making Tools (07:10 Min)


Management and Planning Tools (05:04 Min)


Team Performance Evaluation & Rewards (04:50 Min)


Overview of DMAIC Process (01:23 Min)


Improtant Stakeholders (05:09 Min)


Impact on Stakeholders (02:26 Min)


Critical to X Requirement (03:56 Min)


Benchmarking (04:16 Min)


Business Performance Measures (07:11 Min)


Financial Measures (07:18 Min)


VOC (03:32 Min)


Kano Model (04:27 Min)


Juran Customer Needs (02:06 Min)


Market Research (05:00 Min)


CTQ Flowdown (02:54 Min)


QFD (03:47 Min)


Performance Metrics (03:55 Min)


Project Charter (03:28 Min)


Charter Negotiation (01:51 Min)


Project Management Plan & Baselines (02:14 Min)


Project Tracking (06:03 Min)

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