A Brief History of Quality (07:07 Min)

Quality Definition& diff btw service & product (06:33 Min)

Quality Gurus & their contribution to Quality (05:26 Min)

Enterprise – wide view (10:46 Min)

Leadership (07:25 Min)

6sigma Roles & Responsibilities (04:07 Min)

Team Formation (07:55 Min)

Team Facilitation (10:58 Min)

Team Dynamics (04:53 Min)

Time Management for Teams (03:49 Min)

Team Decision Making Tools (07:10 Min)

Management and Planning Tools (05:04 Min)

Team Performance Evaluation & Rewards (04:50 Min)

Overview of DMAIC Process (01:23 Min)

Improtant Stakeholders (05:09 Min)

Impact on Stakeholders (02:26 Min)

Critical to X Requirement (03:56 Min)

Benchmarking (04:16 Min)

Business Performance Measures (07:11 Min)

Financial Measures (07:18 Min)

VOC (03:32 Min)

Kano Model (04:27 Min)

Juran Customer Needs (02:06 Min)

Market Research (05:00 Min)

CTQ Flowdown (02:54 Min)

QFD (03:47 Min)

Performance Metrics (03:55 Min)

Project Charter (03:28 Min)

Charter Negotiation (01:51 Min)

Project Management Plan & Baselines (02:14 Min)

Project Tracking (06:03 Min)

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