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Project Communication Management

Most of the time project managers spend in communication. Communication does not mean only writing, speaking, explaining, justifying, and defending. It is just one part of communication. Communication means listening, comprehending, analyzing, and then responding. For effective communication, a project manager needs to understand the following aspects of communication

  • Who should be communicated?
  • Who will communicate?
  • What information need to be communicated?
  • What if that information is not communicated to that person or that time?
  • How that need to be communicated (phone, email, face to face discussion)?
  • What is the format of communication?
  • What is the content of the document being shared?
  • At what regular frequency this document needs to be shared?
  • What is the cost of communication?
  • What is the return of communication (benefit)?
  • Is it written or verbal?
  • Is it formal or informal?

Pre and post communication we need to understand the following

  • From where the information comes for reporting?
  • How to ensure the security of information (available only to the intended people)?
  • How to index the information so that you ensure that information is available quickly when needed?
  • How long should the information be preserved?
  • Information security audit needs to ensure that communication management plan is implemented properly

To ensure that stakeholders are getting information proactively or getting it whenever they need it to know the progress or status or to make the decision.

To ensure all this communication management knowledge area has 3 processes.

  1. Plan Communications Management
  2. Manage Communications
  3. Monitor Communications